Legal

Acceptable Use Policy

Last updated: May 2026

AidGrid is shared infrastructure for humanitarian coordinators. To keep it safe and trustworthy — especially during active crises — every account agrees to the following.

In plain language — humanitarian summary

  • Use AidGrid to coordinate real humanitarian help requests, not to replace emergency services.
  • AidGrid is not intended for 911 dispatch, medical diagnosis, legal advice, or direct public fundraising.
  • AI suggests; a human coordinator approves every routing decision.
  • No fake submissions, no impersonation of emergency services, no scraping, no spam to submitters.
  • In immediate, life-threatening danger, call 911 or your local emergency number first.

Summary is for orientation. The full text below is what governs use.

1. Permitted Uses

  • Submitting genuine humanitarian aid requests through the public intake form.
  • Coordinating field response within your organization's coordination board.
  • Managing a resource directory (shelters, clinics, distribution sites) for your response.
  • Inviting authorized team members to your organization's coordination board.
  • Routing cases to verified partner organizations with the submitter's awareness.
  • Exporting your own organization's data for reporting, audit, or migration.

2. Prohibited Uses

  • Submitting false, fabricated, or misleading help requests.
  • Using AidGrid to impersonate emergency services, government agencies, or other organizations.
  • Attempting to access cases, resources, or team data belonging to other organizations.
  • Automated scraping, crawling, or bulk access of any AidGrid surface without prior written permission.
  • Submitting content that contains hate speech, harassment, threats, or illegal material.
  • Using AidGrid to facilitate, plan, or coordinate illegal activity.
  • Reverse engineering, decompiling, or tampering with the service or its triage models.
  • Circumventing access controls or attempting unauthorized access.
  • Using submitter contact information collected through AidGrid for spam, marketing, fundraising, or harassment.
  • Sharing login credentials with people outside your authorized team.
  • Operating an account on behalf of a sanctioned entity or in violation of export controls.
AidGrid is not an emergency dispatch system. Do not use it as a substitute for calling 911 (or your local emergency number) in life-threatening situations.

3. Enforcement

  • Violations may result in temporary suspension or permanent termination of the account.
  • We may restrict intake submissions from sources showing patterns of fraud or abuse.
  • We may report illegal activity to law enforcement.
  • Fraudulent help requests that endanger people may be reported to relevant authorities.
  • Account termination for cause does not entitle you to a refund of prepaid fees.

4. Reporting Abuse

If you see content or behavior on AidGrid that violates this policy — fraudulent requests, impersonation, harassment, or attempts to access data you shouldn't — report it to hello@aidgrid.org. For security vulnerabilities, write to security@aidgrid.org.