Built for the coordinator in the field

The person managing the phone tree, the notebook, and the shared spreadsheet — all at once.

Create coordinator accountSee how it works
Field coordinator reviewing a tablet in a warehouse staging area surrounded by supply crates

What you deal with every response

You're not coordinating from one tool. You're coordinating from six.

The information flood

By hour 8 of a 12-hour shift, you're juggling requests from six different channels. You can't remember which ones you've already routed. You can't tell if someone's been missed.

The duplicate problem

Three volunteers already left for the Oak Street address. The fourth just called in a new request for the same location. Nobody knew.

The resource gap

You sent three teams to the shelter on Elm. It was full. Nobody had updated the capacity. Now your teams are stuck.

What AidGrid gives coordinators

One shared view. Every channel. Every case.

  • Live queue

    See every open case, sorted by urgency, in one view. Pending, assigned, resolved — at a glance.

  • AI triage

    Every incoming case is scored. You see the score and the reasoning. You decide if it matches your field knowledge.

  • Duplicate detection

    Clusters appear before you route. Confirm or separate in one click. No duplicate teams.

  • Resource matching

    The directory shows what's nearby and available. Capacity updated in real time. No routing to full shelters.

  • Stale alerts

    Case sits open too long without update — you get an alert. Nothing falls through.

  • Team view

    Assign cases to team members. See who's working on what. Track who's in the field.

Your queue · Live
5 cases
RIV-0114WhatsApp
U5 Urgent
4th & Maple, Riverside
Evacuation — elderly, no vehicle
Urgent · Awaiting routing
RIV-0119Web form
U3 High
Shelter B, Cedar Ave
Insulin refill — Type 1
Triaged · Match found
RIV-0121Phone
U4 Urgent
Riverside corridor, mile 2.4
Medical supplies, mobility limited
Assigned · Med Team 2
RIV-0123Phone
U2 Standard
Linden Park encampment
Blankets & dry clothing (12 ppl)
Assigned · Logistics 1
RIV-0127Field note
U2 Standard
Birch St shelter
Hot meals — 24 ppl
Resolved · 14m ago

Your queue, sorted by what matters most

Setup

Setup in under an hour

  1. Step 01

    Create your coordination board

    Sign up with your org. Get approved (usually within 24 hours). Set up your resource directory.

  2. Step 02

    Add your team

    Invite coordinators and volunteers. Assign roles — admin, coordinator, viewer. Everyone sees the same queue.

  3. Step 03

    You're live

    Share the intake link. Anyone can submit. Requests appear in your queue. You triage and route.

No training required. No hardware to provision. Works on phone, tablet, or desktop.

Scenario · Flash flooding, hour 3

One case, four stages, eight minutes

A new request: Riverside, medical supplies, elderly resident, no transport. AidGrid scores it 4 (Urgent). Flags two shelters within 2km with medical capacity. Flags a duplicate — a similar request came in 20 minutes ago via a different volunteer. You confirm the merge, assign to Riverside medical team, and add a note: "Contact resident directly, mobility limited." Team on the road in 8 minutes.

Stage 1 · Intake

RIV-0131Web form
U4 Urgent
Riverside, 6th & Pine
Medical supplies — elderly resident
Intake · scoring…

Stage 2 · Triage

RIV-0131Web form
U4 Urgent
Riverside, 6th & Pine
Medical supplies — elderly resident
Duplicate suspected · 0.862 shelters within 2km
Triaged · awaiting decision

Stage 3 · Assignment

RIV-0131Web form
U4 Urgent
Riverside, 6th & Pine
Medical supplies — elderly resident
Assigned · Riverside Med

Stage 4 · Resolution

RIV-0131Web form
U4 Urgent
Riverside, 6th & Pine
Medical supplies — elderly resident
On site · 8m response

Ready to stop coordinating from three notebooks?

Create coordinator accountTry the public intake form

Free for nonprofits. No credit card.